Shipping Policy
A note on our policies: Policies are recommended and required for all businesses for consistency, protection, and abnormal disputes/claims. But I’d like to reiterate that reaching out to me first via planet.heycha@gmail.com will result in the best outcome for any issue. Using the phrase “per our policy” will always be my last and final resort, but these policies are in place for our protection as a small business. If you have any questions or concerns about anything below, please feel free to reach out!
Shipping Policy
Processing & Handling Time
All orders are processed within 5 business days. Orders are not shipped on weekends or holidays.
Any store vacation advisories, vacations or known delays will be noted on our homepage. Updated processing and shipping timelines will be noted in your order email. Both the homepage and order email will be deemed as reasonable and sufficient notifications. Order cancellation requests are not guaranteed.
If we are experiencing a high volume of orders due to a sale, holiday, or storefront vacation, processing and handling times may vary. Please also allow additional time in transit for delivery. If there is a known delay that was not listed on our homepage, we will inform you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order are calculated by item weight and displayed at checkout. Shipping charges are the responsibility of the customer. The current economy shipping rates are as follows for orders under $40.00:
< 0.5lbs = $4.75
0.5 - 1lb = $7.00
1 - 1.75lbs = $9.75
1.75 - 2.5lbs = $15
2.5 - 3.5lbs = $20
3.5 - 5lbs = $25
> 5lbs = $30
Sticker-only Snail Mail - $1 (sticker sheets excluded)
Free Shipping is currently offered for all orders above $40.00. This is subject to change at any time.
Due to technical limitations on Shopify, for orders under $40.00 that include a sticker, $1.00 will be added to the flat rate shipping cost above. If you reach out to me, I can refund the $1.00 charge.
Shipment speed is at the discretion of Planet Heycha and can vary per order, for a multitude of reasons including (but not limited to) weather, carrier outages, frequent carrier delays, and delivery location.
We never guarantee specific delivery dates (no matter what the Shopify generated checkout page might claim). Please check your specific tracking info for the estimated delivery date provided by the carrier. The estimated delivery date generated by the carrier is also not a guarantee. If you still haven't received your order 15 business days after shipping, please reach out to us and we can advise you on next steps.
Delivery delays do occasionally occur. Please take a look at the carrier's website for weather warnings and delay notifications before reaching out to us. Kindly note, we only have access to the same information that you do via tracking number and cannot expedite or manage shipments that are in the carrier's possession. We strongly advise that you reach out to the carrier directly for delay and shipment exception issues.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active as soon as the carrier scans the item into their system.
Additional Shipping Fees & Taxes
Planet Heycha is not responsible for any additional fees or taxes applied to your order after checkout. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.) This is a very rare occurrence as we don’t ship internationally.
If a postage error was accidentally made, please email us at planet.heycha@gmail.com with a scanned copy of the “additional postage required” notice (make sure the tracking or notice number is visible) and in most cases, we will cover the additional shipping charges. Please also include a clear photo of the package and Planet Heycha shipping label.
Lost, Damaged, and Incorrectly Addressed Orders
Planet Heycha is not liable for any products damaged or lost during shipping. If you never received your order or it was damaged due to carrier malpractice, please contact the shipment carrier to file a claim. We may be able to assist, but the claim must come from the receiver. Please save all packaging materials and damaged goods before filing a claim, as you may need them.
It is the sole responsibility of the customer to input the correct shipping address during checkout. If the wrong shipping address is entered, please notify Planet Heycha immediately after checkout or the package may be delivered to the wrong address. While package handling time is 5 days, shipping labels are generated soon after an order is confirmed. If a shipping label is generated and paid for prior to the correction, it will be the customer's responsibility to pay for a new label. Failure to pay for the duplicate shipping cost will result in the order being canceled and refunded - minus the cost of the original shipping.
A note on chargebacks: If an attempt at a chargeback is made without reaching out for a mutual resolution first, the appropriate actions and filings will be taken as a recourse. Please know this is never our desired outcome and we hate having to include it in our policies, but chargebacks are becoming more frequent with online shops everywhere. It is theft and will be treated as such to the fullest extent.
