Refund Policy
A note on our policies: Policies are recommended and required for all businesses for consistency, protection, and abnormal disputes/claims. But I’d like to reiterate that reaching out to me first via planet.heycha@gmail.com will result in the best outcome for any issue. Using the phrase “per our policy” will always be my last and final resort, but these policies are in place for our protection as a small online shop. If you have any questions or concerns about anything below, please feel free to reach out!
Return & Refund Policy
All sales are considered final.
We are committed to providing you with high-quality products. Due to the custom nature of our items, we do not accept returns or offer refunds on any purchases at this time - beyond the extenuating circumstances listed below.
Please review your order carefully before completing your purchase. We encourage you to reach out to us with any questions about a product before placing an order.
Damaged or Incorrect Items
While all sales are final, your satisfaction is very important to us. In the unlikely event that you receive a damaged item or an incorrect item different from what you ordered, please contact us within 5 days of receiving your delivery.
To help us resolve the issue quickly, please provide:
- Your order number, name, and address
- A clear description of the problem
- Photographs of the damaged or incorrect item and its packaging
Upon review, if we determine that the item is indeed damaged or incorrect due to an error made by Planet Heycha, we will work with you to find an appropriate solution. This may include a replacement, return, or refund. Final decisions are at the discretion of Planet Heycha.
Please note, this policy does not cover items damaged during shipping, transit or delivery. Please see our shipping policy for more information on these occurrences. These claims must be filed with the shipment carrier.
If a return is required, you have 14 days from delivery to send the item back, the return postage is the customer’s responsibility and the customer must email us with the tracking information within 3 days of dropping the item(s) off.
The return address is below:
PLANET HEYCHA LLC
Attn: Order Returns
3518 Fremont Ave N
#380
Seattle, WA 98103
Please do not return items to us without prior approval. Unsolicited and unofficial returns will not result in a refund and we will not return the items to you.
If approved for a refund, you’ll be automatically refunded to your original payment method within 10 business days of the approval. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at planet.heycha@gmail.com
